Returns & Refunds
Returns:
Need to make a return? Please contact the team if you wish to process a return at info@samuelbailey.uk with the following information:
⁃ Name
⁃ Order number
If you are not happy with your purchase, items can be returned for a refund or an exchange.
Conditions for returns:
Please submit your return within 14 days of dispatch of your order. Please note all return shipping costs need to be covered by the customer.
In the unlikely event that you receive a faulty garment, please reach out to our customer service within 7 days of receiving the item to organise a return.
For any further clarification please email us at: info@samuelbailey.uk and we will happily do our best to answer your queries.
All products must be returned in the following conditions: ⁃ Unworn
⁃ In original packaging
⁃ Without perfume or deodorant smells
⁃ Without makeup or fake tan marks
If the returned garment/s do not match the above condition we will contact you to provide further details.
Samuel Bailey LTD reserved the right to reject any return if the garment has been returned back to us not in its original condition. Any garment/s returned to us that have been worn or damaged in any way will be rejected of a refund.
You will be given the option for the goods to be returned back to you. If we do not receive a response within 7 business days then they will be donated.